Terms of Service

Last updated: 1 August 2026

These Terms of Service ("Terms") govern your use of the HomeLinq platform operated by Infinite Life Records Ltd (Company No. 11357335), trading as HomeLinq. By creating an account or using our services, you agree to these Terms.

1. About HomeLinq

HomeLinq is a platform that connects homeowners ("Customers") with Gas Safe registered gas engineers ("Engineers") for boiler repairs, servicing, installations, and gas safety work. HomeLinq facilitates bookings and payments but does not itself provide gas engineering services.

2. Eligibility

Customers: You must be at least 18 years old and a UK resident to use HomeLinq.

Engineers: You must hold a valid Gas Safe registration, have appropriate public liability insurance, and be legally permitted to work in the UK. Your Gas Safe registration is verified before your account is activated.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity under your account. Notify us immediately at support@homelinq.co.uk if you suspect unauthorised access.

4. How Bookings Work

4.1 Customers select an engineer and submit a booking request with their preferred time slots.

4.2 The engineer receives the request and can accept or decline.

4.3 Upon acceptance, the engineer and customer are connected to arrange the visit.

4.4 HomeLinq is not a party to the contract between the Customer and Engineer for the provision of gas engineering services.

5. Pricing and Payments

5.1 Each engineer sets their own callout rates (standard and emergency). The callout fee covers the visit, diagnosis, and on-the-spot fix where possible.

5.2 If additional work is required beyond the initial callout, the engineer will provide a separate quote.

5.3 Payments are processed securely via Stripe Connect. Customer payments are held by Stripe and released to the engineer upon job completion.

5.4 HomeLinq charges engineers a flat platform fee per booking. This is deducted automatically from the payment.

5.5 All prices shown on the platform are in GBP. VAT is applied where the engineer is VAT registered.

6. Cancellations and Refunds

6.1 Customers may cancel a booking before the engineer has accepted it for a full refund.

6.2 After acceptance, cancellation terms are at the engineer's discretion. Refunds for accepted bookings are handled on a case-by-case basis.

6.3 If an engineer fails to attend a confirmed booking, the customer is entitled to a full refund.

6.4 Refund requests should be sent to support@homelinq.co.uk within 14 days.

7. Engineer Obligations

Engineers using HomeLinq agree to:

• Maintain a valid Gas Safe registration at all times
• Carry appropriate public liability insurance
• Provide services to a professional standard in accordance with applicable regulations
• Issue gas safety certificates and documentation as required by law
• Respond to booking requests in a timely manner
• Notify HomeLinq immediately if their Gas Safe registration is suspended or revoked

8. Customer Obligations

Customers using HomeLinq agree to:

• Provide accurate property and contact information
• Ensure safe access to the property for the engineer
• Be present (or arrange access) at the agreed appointment time
• Pay the agreed callout fee via the platform
• Treat engineers with respect and courtesy

9. HomeLinq's Role

9.1 HomeLinq is a platform provider. We verify engineer Gas Safe registrations and facilitate bookings and payments, but we do not supervise, direct, or control the engineering work performed.

9.2 HomeLinq does not guarantee the availability of engineers in any area or at any time.

9.3 Disputes about the quality of work should be raised directly with the engineer in the first instance. HomeLinq can assist with mediation if needed.

10. Liability

10.1 HomeLinq's total liability to you for any claims arising from or related to these Terms or the platform is limited to the fees you have paid to HomeLinq in the 12 months preceding the claim.

10.2 HomeLinq is not liable for any loss or damage arising from the gas engineering services provided by engineers, including but not limited to property damage, personal injury, or consequential losses.

10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

11. Intellectual Property

The HomeLinq name, logo, and platform design are owned by Infinite Life Records Ltd. You may not copy, modify, or distribute any part of the platform without our written consent. Engineers retain ownership of their own business content (logos, certificates, etc.).

12. Termination

12.1 You may close your account at any time via Settings or by contacting support@homelinq.co.uk.

12.2 We may suspend or terminate your account if you breach these Terms, provide false information, or engage in behaviour that harms other users or the platform.

12.3 Upon termination, you can export your data via the platform's Export feature. Data retention after termination is governed by our Privacy Policy.

13. Dispute Resolution

We encourage you to contact us first at support@homelinq.co.uk to resolve any issues. If we cannot reach a resolution, disputes will be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.